HOW WE WORK

This section deals with some of the questions we’re frequently asked by our clients, and aims to give you
insight into how we operate. If there’s something you’d like to know, and you can’t find it here, please
email info@fancyaffairs.co.za and we’ll be happy to assist you.

I’m a first-time hirer from Fancy Affairs – what do I need to know?

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Hiring, in essence, makes you responsible for the hired item/s for a fixed period of time. It’s similar to owning the item/s on a short-term basis. Like renting a car, you get the benefit of the hired item/s for a stipulated period, but you’re also liable for damage, breakage or loss.

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We’re aware that function days can be busy or stressful. For this reason, we offer clients 1 day-before delivery day and collection 1 day after the event, totaling 3 days. We only charge for the 1 event day.

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Fancy Affairs delivers countrywide, from a Johannesburg base. Extra delivery charges may apply to venues outside Joburg, on top of our standard delivery charges, to cover incidentals like out-sourcing, trucks, travel or accommodation. We’ll discuss this with you at quote stage.

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Absolutely. Although many hiring companies don’t offer late-night/weekend delivery or collection, Fancy Affairs is aware that the logistics of many events – particularly set-up and strike – happen over weekends or late at night. For this reason, we offer weekend/late-night delivery or collection options, ranging from 20%-30% of the total value of the quote.

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No. Whether you need 500 chairs or 5 chairs for your event, we’re happy to help you.

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Unfortunately not. Fancy Affairs’ operational policy is only to hire cushions with chairs.

Please review our full Ts and Cs.

We offer two options: DELIVERY & COLLECTION or PICK-UP & RETURN.

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For a fee, Fancy Affairs delivers the items to your venue and fetches them after your event. We deliver the day before the function and collect the day after.

Please note: Furniture and chairs must be delivered and collected by us to ensure quality controls are upheld; there is no PICK-UP & RETURN for furniture.

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The roles and responsibilities of our delivery teams are to offload the items on the truck to a specified area of the venue and to get the delivery/collection note signed.

Furniture
Please note: our delivery teams do not set up the furniture or chairs, or place cushions on chairs. Kindly let your salesperson know if furniture/chair placement is required, so that we can factor this time into our delivery schedule for that day. We charge extra for this service.

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ONLY the person who signs the contract with us – i.e. the signatory – can receive and inspect the goods at the venue and then hand them over to our collection team after the function. Exactly like car hire, the ‘driver’ him or herself must collect and inspect the vehicle.

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Please do everything you can to be at the venue to take delivery of your order, because the items must be checked before they’re signed for, to avoid damage/breakage charges. If you are not at the venue to sign for the goods, please arrange for someone to sign in your place.

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When our items are collected by a collection team, the original signatory must be there to sign the collection note and confirm whether or not there have been damages/breakages.

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Your quote will contain the name and contact number of your salesperson. Alternatively, please call our Emergency Contact Person, Casandra McDonald, on 0823328910.

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Many hiring companies don’t offer late-night delivery or collection. However Fancy Affairs understands what’s involved in eventing and knows that this is sometimes a reality. For this reason, we offer a late-night delivery/collection option, at an extra 30% of the total hiring fee.

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Many hiring companies don’t offer weekend delivery or collection. But Fancy Affairs is aware that many events – particularly set-up and strike – happen over weekends. For this reason, we do offer a weekend delivery/collection option, at an extra 20% of the total hiring fee for Saturdays and 30% for Sundays.

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Please make sure that food-bearing items (like crockery, base plates, etc.) have been scraped clear of any debris before they’re collected.

Please review our DELIVERY & COLLECTION Ts and Cs.

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If you’ve arranged for the PICK-UP & RETURN option, you’re able to collect your order from Fancy Affairs’ Wynberg premises and return them yourself after your event.

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Unfortunately not. There is no PICK-UP & RETURN option when you hire furniture or chairs. This is because our teams have been specially trained as how to handle and pack furniture and chairs. Because we maintain these capital-intensive items ourselves, we allow only Fancy Affairs staff members to transport them. However, any other items can be collected.

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All goods may be collected the day before the event and returned the day after. This means you get a free delivery day, a paid-for function day and a free collection day, totaling 3 days.

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On the day of return, the goods must reach the warehouse before 12pm. After that, we will have to begin charging you, as our turn-around (cleaning, preparing, loading) and delivery of the goods to other clients may be affected.

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If goods do not reach us by 12pm on the day of return (unless you have arranged late return prior to the hiring period) a late charge penalty will be levied. If the goods take excessively long to reach us, please be aware that additional hiring fees will apply for each late day.

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Please make sure that food-bearing items (like crockery, base plates, etc.) have been scraped clear of any debris before they’re returned to us.

Please review our PICK-UP & RETURN Ts and Cs.



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Fancy Affairs has a FIRST COME FIRST SERVED policy but ultimately this depends on what you want. Our advice is: Once you know the date of your function, get in touch with us. This will help to ensure that you get the items you want. A deposit of 50% is required to secure your goods; the remaining 50% is required to secure your delivery booking.

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Once your quote has been confimed by way of a 50% deposit for the items, we allow for changes to the order of a minimum of 72 hours before your function starts.

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Before your order leaves our premises, the terms and conditions of our contract must have been accepted. It is not possible to sign these when your delivery arrives or when you collect.

You can read the terms and conditions here

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If we don’t have an item, we will do our best to find it for you. Additional fees will be charged for this; these will be confirmed in your quotation. However, please understand that we can’t guarantee the reliability or quality of a third-party provider’s service.

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Please contact the salesperson on your quote and he/she will do their utmost to satisfy this requirement, in collaboration with our operations team. Please note, however, that supplying additional items (or removing surplus items) at the last minute is not always possible and may result in additional fees.

Please review our full Ts and Cs.



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Unfortunately not. Please pay via EFT or credit/debit card (MasterCard; Visa).

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Unfortunately not. Please pay via EFT or credit/debit card (MasterCard; Visa).

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You’ll be refunded for your breakage deposit within 5-10 working days of your event.

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Unfortunately, yes, because we’ll need to repair or replace it. You’ll be invoiced for the sum required to repair or replace the item, if it’s less than or equal to your breakage deposit. If that sum is more than your breakage deposit, you’ll be charged an additional fee.

Please review our full Ts and Cs.



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The responsibilities of our delivery teams are to offload the truck and get the delivery/collection note signed. They do not place furniture or chairs or to place cushions. Kindly let your salesperson know if furniture/chair placement is required, so that we can factor this time into our delivery schedule for that day. We charge extra for this service.

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Absolutely. We charge R900 for a professional two-hour styling and set-up session, plus R450 per hour for every extra hour needed. Please let us know beforehand if you need this.

Please review our full Ts and Cs.